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How Long Does It Take For A Furniture Complaints Resolution

Here at Alexander Christian , we provide an objective solution for furniture complaints . Whether you’re a frustrated customer or a furniture store that believes a customer’s complaint is unjust, we can assist you.

We carry out independent inspections and appraisals when an expert opinion is required. We are not associated with any independent bodies, furniture stores, or associations, and therefore, remain impartial.

Our team provides furniture inspection reports for soft furnishings, upholstery, cabinets, wooden furniture, and beds, and are highly knowledgeable in furniture production, manufacture, materials, and restoration.

We frequently work with the Trading Standards of North Wales, who value our opinion and expertise and are considered the UK’s leading assessors and repairers.

Identifying, analysing, assessing, and reporting on faults is a service we have provided for many years to insurance companies. However, we also offer this service directly to retailers, manufacturers, and consumers to save you from going through a third-party, such as the furniture ombudsman.

In fact, the furniture ombudsman has been using Alexander Christian as their leading independent expert consultant for the past 12 years. Many other resolution companies have also turned to our experts for guidance. There's no need for you to consult a third party for your woes when you can directly come to us for help!

With our independent inspections, you can often resolve any furniture complaints without the need for court proceedings and escalating costs.

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Independent Reports For Consumers

As a consumer, you may be entitled to a refund, repair, or replacement if your furniture is faulty or not up to acceptable standards. We will inspect on-site and write a report detailing any faults found, supported by technical data and images.

Inspections And Repairs For Manufacturers

If manufacturing faults have occurred in production and faulty furniture is delivered to the consumer, we can carry out an inspection and any necessary repairs.

Occasionally, there may be no fault with the furniture – it is performing to its specification, but the customer’s expectations have far exceeded this.

Addressing Customer Problems For Retailers

If a customer has an issue, we can help, whether this is through a repair or expert analysis and reporting to inspect whether there is a manufacturing fault. We also act as an independent mediator between the consumer and the furniture store.

If you’ve been frantically searching for a “ furniture complaint company near me ”, get in touch with our team! Your furniture resolution requests could take as little as a half-day, but for complex cases, it may take us anywhere from a day to several weeks to resolve the problem. Nevertheless, we will always give you a realistic deadline.

Why You Should Work With Alexander Christian

When checking your furniture, we will meticulously analyse all of the elements with your furniture complaint in mind. This includes the furniture’s colours, finishing, design, usability, and much more.

Our meticulous inspections can help you resolve an issue with a retailer over a faulty piece of furniture. This is one of the best ways to address your problems, especially if the shop has refused to acknowledge that the furniture piece they’ve provided is genuinely faulty.

Moreover, resolving issues between the consumer and furniture shop is much faster and more affordable with us than taking legal action.

If you’re not sure where to send furniture complaints , then work with us! Just call us on 01352 758686, or send us an email at , and we will prioritise your concerns.


How long should a sofa last?

Your sofa can last you from seven to 15 years, or more, but signs of wear and tear could appear before then. You should make sure that your sofa is regularly maintained to keep it in excellent condition.

However, some people may experience faulty sofas a few days after delivery, so if you have sofa complaints, just give us a call.

How long should a complaint take to resolve?

If you need furniture complaints and resolutions, it may take us up to six weeks or more to resolve it, depending on how complex the case is. Our experts need plenty of time to assess the situation, examine the evidence, and deal with other factors to reach an unbiased conclusion and give you the best outcome.

However, we will keep in touch with you during that time to progress the case.

How do I request a refund for poor service?

There are times when you may get a faulty item, or a piece of furniture hasn’t lived up to your standards. You may be entitled to a repair, a refund, or a replacement if the item is genuinely not up to par. Kindly get in touch, and we will help you solve any of your furniture complaints UK-wide.

What are complaints procedures?

Depending on the nature of the case, the complaint procedures may be longer or shorter than usual. One of our goals as an upholstery customer service provider is to ensure that all of the complaints you file are handled without bias.

Our furniture complaint professionals will reasonably and sensitively deal with your complaint and work closely with you to achieve your goal.

Steps To Take Before Seeking Furniture Resolutions

There are times when you’ve received a faulty item, but the seller has not taken any action to rectify it. Here are the steps that you should take if you’re not sure how to resolve furnishing problems:

Step 1: Make a Formal Complaint. Any business will have an official complaints procedure. Make sure to check their website and follow the steps indicated there to report fixture issues.

Step 2: Check if the business seller is a member of a trade association. If they are, then they have a list of rules that they must follow. In an event where they break one of these rules, you can get in touch with the trade association and ask them for help.

Step 3: Use an ADR or Alternative Dispute Resolution. This is one of the best ways to solve your problems with the seller without going to court, which saves you a lot of time and money.

Faulty Products And Services: Things To Consider Before Filing A Complaint

You should know what your goals are first before working with our experts in furniture complaints . Here are some questions that you need to ask yourself:

Do you want to keep the furniture? If you’ve received a faulty item, you can usually choose to have it replaced with a new one, get a refund, or ask for an upholstery refurbishment request.

Do you want a full refund? Some sellers don’t offer refunds. However, some will pay up to resolve the issue.

Do you want compensation? This can be one of the most complicated routes to go down. If you want additional compensation aside from furnishing repair assistance or a replacement, you’ll have to prove that the item or service provided by the seller has caused you great distress. This could be severe emotional distress or a physical injury.

If the company you’ve bought your furniture from doesn’t acknowledge your complaint or refuses to help, just give us a call! We are one of the best furniture complaints and resolutions experts in the industry!

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